Frequently Asked Questions
Everything you need to know about your sustainable RAINKISS rainwear.
Are RAINKISS ponchos truly waterproof?
Yes, our ponchos are 100% waterproof with a 10,000mm waterproof column. We use high-quality recycled polyester and taped seams to ensure you stay dry in even the heaviest downpours.
What is the 'One Size' fit policy?
RAINKISS ponchos are designed to be 'One Size Fits All.' The oversized silhouette is crafted to look great on all body types, ranging from size XS to XXL, providing both style and functional coverage.
How do I care for and wash my rainwear?
To maintain the waterproof coating, we recommend hand washing or using a delicate machine cycle at 30°C. Do not tumble dry; instead, hang the garment to air dry naturally.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship RAINKISS products worldwide. Shipping times and costs vary by destination and will be calculated at checkout. Most international orders arrive within 5-10 business days.
Is RAINKISS rainwear sustainable?
Sustainability is at our core. Our ponchos are made from 100% certified recycled polyester, which is derived from PET plastic bottles, helping to reduce waste and environmental impact.